Frequently Asked Questions

New Gear Day is a 1 man online store that does everything from taking inquiries, orders, deliveries and the whole shebang.

Other than my 8 hours of regular day job, I manage this store.

If I say "We" then I am talking about the person in charge and New Gear Day as two different entities

We strive our best to give you the most simplistic experience for online buying. 

You can send us a message at our  page or email us at happy@newgearday.com

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We offer air freight and sea freight options.

Air freight takes about 3 - 4 weeks and suggested for small to medium items

Sea freight takes about 2 months and suggested for large items such as guitars and amplifiers

You can make a Custom Order here ->  

We only accept orders coming from United States merchants.

It could be an online store or a hobbyist who wants to sell his equipment,

as long as they accept Paypal for payment.

If you don't see the item you are looking for in this website, there is probably a good chance that we don't have it.

But you can inquire regarding Custom Order

Custom Order gives you the option to order items that are not part of our product catalog.

Simply give us exactly what you are looking for. Once we agree on the price quote, we will send you an invoice automatically posted on your account.

This website already provides you the availability of the product. This area right here tells you our current stock number and just below that is the price of the product.

An item is automatically marked as "Out of Stock" if sold out

Short answer is yes we do!

Long answer:

Pedallion offers 3 buying options:

1) Add to Cart - When you can simply buy in stock items from the website.

2) Pre-Order - Items in this setting means that they are not available. However, it does not mean that you cannot get them.

Proceed with pre-order check out then we will do our best to give you what you came for.

3) Custom Order - Custom order gives you the option to order items that are not part of our product catalog.

Simply give us exactly what you are looking for. Once we agree on the price quote, we will send you an invoice automatically posted on your account.

Our choice of courier is LBC. All items are shipped using LBC and there will be no request for other couriers.

Shipping fee is automatically added upon order checkout

Your item will be shipped within 48 hours (excluding holidays) after receiving complete payment.

We do not offer Cash on Delivery

Why?

           Have you heard about RTS (Return to Sender) 

                Undeliverable happens for a lot of reasons like incomplete address, fake address, fake buyers just to name a few.

                Online stores already pay for the delivery only to find out that the order is subject to RTS making sellers to lose money

                This is a very common problem for sellers.

        COD is not our company's best interest

You can check the balance of your order under "View your order history" when you log in to your account

Tracking number is provided under "View your order history" in your account when you login

Click on the tracking number to view the tracking history

You can check the status of your order under "View your order history" when you log in to your account

There are times where shipping is delayed because of the holidays, bad weather and any other business reasons.

Rest assured that your items are carefully monitored and tracked. We have not experienced any lost items coming from the US.

In the event that the unexpected happens, you will be notified accordingly, and will have the option to re-order or or cancel the order.

We will refund any cancelled orders due to lost items.

Hold your horses! As stated, this is a 1 man store and the owner also has his own regular day job. This store could be smaller than you think.

Just keep calm and you will be attended to within a few hours. This store will be closed on some occasions for personal leisure.

Follow up inquiries are always respected.

You can view the list of items that are on sale here ->  

We give out coupon codes using different mediums such as social media and banners. You might see your wishlist at a discounted price so stay tuned!

We also give coupon codes exclusively to website members via email. So this is probably a good time for you to register

This never fails to get asked by some people.

The answer is yes. It depends on the model. It depends on the quantity of your order. And it depends if by chance you come across me in a good mood :)